Help & support
We're here to help
Most answers are below. If you still need a hand, send a message and we'll reply by email — usually the same business day.
Common questions
How do I get my first review?
Send your profile link to a recent customer. They enter the VIN of the car they bought, confirm their email, and you approve the review before it goes live.
A review on my page isn't from my customer. What now?
Open the review on your profile and use Dispute. It goes straight to our moderation team, and we can hide it while we look into it.
Can I reply to a review?
Yes. On your own profile, published reviews have a Reply option. Your reply shows publicly under the review.
How do I change or cancel my plan?
Open your dashboard and use Manage billing. Plan changes take effect at the end of your current billing period.
Can I delete my account and data?
Yes — go to Your data in the footer. You can download everything we hold about you and permanently delete your account.
Send us a message
Looking for your data? Visit Your data. Billing terms are in our Refund Policy.